top of page
Doculabs Insights
Relevant, critical industry insights straight to your inbox.
Subscribe to our bi-weekly newsletter below and never miss a beat.

The Age of Agentic Process Design: Transforming Business Operations Through ServiceNow AI Agents: Part 2
Organizations relying on static automation systems face several recurring challenges...
Marty Pavlik
2 min read
26 views
1 comment

Reduce Claims Mis-assignment and Reassignment in FNOL
Doculabs and Celonis eBook excerpt from 10 intelligent automation stories for Insurance companies.
Rick Tucker
2 min read
19 views
0 comments

6 Critical Questions to Ask Before Your Process Mining Renewal
Here are six critical questions to guide your evaluation, tailored for process mining software owners in large companies to help maximize th
Marty Pavlik
3 min read
74 views
0 comments

Managing Data Creep in Process Mining
Storage can be a tricky problem. Especially after going live on a process mining project when the live data feed drives the number up.
James Newman
2 min read
32 views
0 comments

Process Mining in Shipping: An Undelivered Opportunity
A missed opportunity, but one that could be identified easily with process mining.
James Newman
1 min read
12 views
0 comments

The New Celonis Studio Experience
New Celonis Studio was released and improves upon the Legacy views significantly. Overall design changes were not needed but well executed.
James Newman
2 min read
58 views
0 comments

Dealing with Uncertainty in Process Mining
In this post, we outline some of the uncertainties that can be faced along the way to process mining
James Newman
2 min read
46 views
1 comment


Getting Food to the Big Box Retailer On Time - Optimizing Order Management
The intricate dance between large retailers and their suppliers, particularly in the food manufacturing sector, has reached a critical...
Marty Pavlik
2 min read
33 views
0 comments

How to Identify Activity Effort Times in Process Mining
We are often asked to determine the time various activities took. Unfortunately, many times there are not timestamps to represent when an ac
James Newman
2 min read
24 views
0 comments

Process Mining Center of Excellence Best Practices: Align, Educate, Advocate
A Center of Excellence (CoE) can make or break your process mining initiative. I spoke with Leslie Goldstone about her experience...
Marty Pavlik
8 min read
32 views
0 comments

Root Cause Analysis in Process Mining
Identifying the root cause of friction points is the most common request we get in process mining projects.
James Newman
1 min read
79 views

Make it Distinct, Distinct String Aggregations in Celonis
Process Mining Tip of the Week #45 One of the common problems we find in our process mining practice, especially in order management, is...
James Newman
2 min read
89 views
0 comments

Is the Future Always Better?
Should I use Object Centric Process Mining?
James Newman
2 min read
49 views


Celonis PQL Common Table - A ProcessMiningIQ Tutorial
Doculabs has hard-earned knowledge about how Celonis works. As a Celonis partner and through our client work, we understand the ins and...
James Newman
2 min read
80 views
0 comments


Unleashing Generative AI with ServiceNow: A Process Mining Approach
Unlock the power of process mining and generative AI with ServiceNow! In our latest webinar, we revealed how to leverage ServiceNow's...
Marty Pavlik
20 min read
244 views
0 comments


How to Use LIKE and INLIKE Operators in Celonis PQL for Process Mining
The short post and video discusses using the LIKE and INLIKE operators in PQL (Process Query Language) to perform string matching and...
James Newman
3 min read
84 views
0 comments


Streamlining Operations with ServiceNow Process Mining and Generative AI
Are you ready to leverage your existing data to pinpoint AI opportunities? Many organizations already use ServiceNow to optimize...
Marty Pavlik
2 min read
41 views
0 comments

TOTW #43 - Using ChatGPT with Celonis and BPMN Diagrams
Using Celonis to generate a BPMN diagram
James Newman
2 min read
205 views
0 comments


Process Mining and IDP: The Two Technologies All Financial Service Companies Need to Create Good Customer Experiences
Do your business processes feel messy, unpredictable, and full of friction? Are key customer-impacting workflows like account opening,...
Joe Mislinski
2 min read
50 views
0 comments


Path of the Data 4 - Process Mining Data Model Configuration Walkthrough
Load extracted and transformed data into a polished process mining data model optimized for fast analysis. This final video in our Path...
James Newman
3 min read
6 views
0 comments
bottom of page